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Refund policy

 

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Veloria Kidz Legal Policy

Return & Refund Policy

This policy explains how returns, refunds, exchanges, damaged items, order cancellations, return shipping costs, and refund timelines are handled for purchases made through Veloria Kidz.

Return Window 30 days from delivery
Return Method Returns by mail
Refund Method Original payment method
Restocking Fee No restocking fee

Business Details

Store Veloria Kidz
Legal Entity SEMCOGROUPE, LLC
Website https://veloriakidz.store
Email Support@veloriakidz.store
Phone +1 (872) 243-0338
Address 710 E Main St, Lexington, KY 40502, United States
Support Hours Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Last Updated July 17, 2026
Return Eligibility Return Method Refunds Exchanges Damaged Items Return Shipping Non-Refundable Items Cancellations Start a Return Return Address

Section 01

Return Eligibility

  • Items may be returned within 30 days of the delivery date.
  • Items must be unused, clean, odor-free, free from excessive dirt, debris, contamination, or signs of use, and in their original condition.
  • Original tags, accessories, manuals, protective packaging, and product packaging must be included when applicable.
  • Proof of purchase is required. This may include your order number, order confirmation email, or receipt.
  • Returns must be approved by Veloria Kidz before being shipped back.

Section 02

Return Method

Approved returns are accepted by mail only. To start a return, contact us at Support@veloriakidz.store with your order number, the item you want to return, and the reason for the return. Our support team will review your request and provide return instructions if your item is eligible.

Do not ship items back before receiving return approval. Returns sent without approval may be delayed, refused, or returned to the sender.

Section 03

Refunds

  • Refunds are issued to the original payment method used at checkout.
  • Refunds are processed after the returned item is received and inspected.
  • Inspection usually takes 2–3 business days after the return package is received.
  • Once approved, your bank, card issuer, or payment provider may take an additional 5–10 business days to post the refund.
  • Shipping fees are non-refundable unless the return is due to our error, a defective item, a damaged item, or a wrong item.

Section 04

Exchanges

We accept exchanges for eligible items when the requested replacement is available. Exchanges may be requested for an available pillow option or product issue within 30 days of delivery. If the requested replacement is unavailable, we may offer a refund or store credit instead.

Section 05

Damaged, Defective, or Wrong Items

  • If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
  • Email clear photos of the item, the packaging, and your order number to Support@veloriakidz.store.
  • If the issue is confirmed, we will offer a free replacement or a full refund.
  • For confirmed errors caused by Veloria Kidz, we will provide a prepaid return label when a return is required.

Section 06

Return Shipping Costs

Veloria Kidz Covers Shipping

If the return is caused by a damaged, defective, or wrong item, Veloria Kidz covers return shipping when a return is required.

Customer Covers Shipping

If the return is due to a change of mind, option preference, or ordering the wrong item, the customer is responsible for return shipping.

Veloria Kidz does not charge a restocking fee for eligible returns.

Section 07

Non-Refundable Items

  • Gift cards.
  • Final-sale or clearance items clearly marked as final sale.
  • Personalized or customized products, unless they arrive damaged or defective.
  • Items that show signs of use, alteration, damage, misuse, missing parts, contamination, or unsanitary condition.
  • Items returned after the 30-day return window.
  • Returns sent without approval from Veloria Kidz.

Section 08

Order Cancellations

  • Orders may be cancelled before they are processed or shipped.
  • Once an order has shipped, it cannot be cancelled and must follow the return process after delivery.
  • To request cancellation, email Support@veloriakidz.store as soon as possible with your order number.

Section 09

How to Start a Return

01

Contact Support

Email Support@veloriakidz.store with your order number, item name, and reason for return.

02

Wait for Approval

Our team reviews the request and replies within 1–2 business days with return instructions.

03

Ship the Item

Pack the item securely and ship it within 10 days of return approval or label issuance.

04

Inspection & Refund

After we receive and inspect the item, eligible refunds are issued to the original payment method.

Section 10

Return Address

SEMCOGROUPE, LLC (dba Veloria Kidz)
710 E Main St
Lexington, KY 40502
United States

Returns must be approved before being shipped. Items sent back without prior approval may be delayed, refused, or returned to the sender.

Section 11

Late or Missing Refunds

  • First, check your bank account, card statement, or payment provider account.
  • Then contact your bank or card issuer, as refund posting times can vary.
  • If more than 10 business days have passed since our refund confirmation, contact us at Support@veloriakidz.store.

Need help with a return?

Our support team can help with return approvals, damaged items, exchanges, refund status, and order cancellation requests.

Email Support@veloriakidz.store
Phone +1 (872) 243-0338
Support Hours Monday–Friday
9:00 AM–5:00 PM Eastern Time (ET)

This Return & Refund Policy applies to purchases made through https://veloriakidz.store. Veloria Kidz is operated by SEMCOGROUPE, LLC.