FAQ

The pillow is available in H1, H2, and H3 options. The currently available options are shown on the product page.

H1, H2, and H3 are the available pillow options. Review the option images and descriptions on the product page before making your selection.

Compare the available H1, H2, and H3 information shown on the product page. Select the option that matches your required size or configuration, then confirm the selected option in your cart before checkout.

Contact us as soon as possible with your order number. We may be able to update the selected option before the order is processed, but changes are not guaranteed after processing begins.

Only currently available options can be selected on the product page. Contact customer support to ask whether an unavailable option is expected to return.

The supplier lists the pillow material as TPE.

The supplier lists the product style as a partition pillow.

Follow the care instructions shown on the physical product label and any applicable care information displayed on the product page.

Do not use a washing method that conflicts with the instructions on the physical product label. Check the label before washing or drying the pillow.

Use the care instructions attached to or printed on the physical product. Contact customer support if you need help understanding the instructions.

Orders are processed within 3–5 business days. After dispatch, standard shipping usually takes 5–8 business days. The total estimated delivery time is 8–13 business days. Business days exclude weekends and public holidays. Delivery dates are estimates and are not guaranteed.

Orders are processed within 3–5 business days.

After dispatch, standard shipping usually takes 5–8 business days.

The total estimated delivery time is 8–13 business days.

Business days exclude weekends and public holidays.

Delivery dates are estimates and are not guaranteed.

Tracking information is sent after the order has been dispatched. Check your inbox and spam or promotions folder for the shipping confirmation email.

Email Support@veloriakidz.store immediately with your order number and correct address. Address changes are not guaranteed after the order has been processed or dispatched.

Eligible unused items may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy. Return approval is required before sending an item back.

The item must meet the eligibility conditions stated in the Return & Refund Policy, including the applicable condition and packaging requirements.

Email Support@veloriakidz.store with your order number and reason for the return. Wait for return approval and instructions before sending the item back.

No. Return approval is required before sending an item back.

Contact customer support promptly with your order number and clear photos of the item and packaging. We will review the issue according to the Return & Refund Policy.

Email Support@veloriakidz.store or call +1 (872) 243-0338.

Support hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time.

Include your full name, order number, email address used at checkout, and a clear description of your question or issue. Include photos when reporting a damaged or incorrect item.

SEMCOGROUPE, LLC, 710 E Main St, Lexington, KY 40502, United States. Do not send returns to this address without prior return approval and instructions.